Insights

Field notes for putting AI inside the business.

Practical thinking on workflow redesign, implementation decisions, operating controls, and what it takes to move from isolated tools to useful systems.

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Workflow teardown6 min read

Map the work before you automate it

The visible process is rarely the whole process. Good automation starts by finding the hidden judgment, exceptions, and system handoffs that keep work moving.

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Before automation

01Visible process

02Hidden judgment

03Exceptions

04System handoffs

05Success measure

Publishing themes

Workflow teardownsImplementation economicsAI agents in businessEnterprise knowledgeResponsible AIFailure modesOperating modelsAI-native organizations

Practical notes on designing, evaluating, and operating AI-enabled workflows.