Privacy policy

Who is responsible for your information

This Privacy Policy applies to synapseloop.in and the business inquiries submitted through it. SynapseLoop is operated by Siddhant Sharma in India and is responsible for deciding why and how personal information submitted through this website is used. For privacy questions, requests, consent withdrawal, or grievances, contact privacy@synapseloop.in.

Information we collect

When you submit the discovery form or contact us by email, we may collect your name, work email address, company, role, company size, relevant function, current systems and tools, desired timeline, the business problem you describe, your consent record, and subsequent correspondence.

When you visit the website, Cloudflare may process technical request and security information such as IP address, browser and device information, requested pages, timestamps, approximate location derived from IP address, performance data, and indicators of malicious or automated traffic.

Do not submit passwords, private keys, payment-card or banking information, government identifiers, health information, privileged legal material, customer-confidential data, or other sensitive or restricted information through the website or discovery form.

Why we use information

We use inquiry information to review and respond to your request, determine whether a discovery conversation would be useful, prepare for that conversation, develop a requested proposal, maintain reasonable business records, and protect the website and our operations.

We use technical request and security information to deliver the website, maintain reliability, prevent abuse, investigate errors, understand aggregate usage, and protect the service. We do not use inquiry information for unrelated advertising, and we do not sell personal information.

Where consent is the basis for processing, you may withdraw it at any time by emailing privacy@synapseloop.in. Withdrawal does not affect processing already completed and may prevent us from continuing to respond to the inquiry. We may also process limited information where necessary to comply with law, protect legal rights, or maintain security and fraud-prevention records.

Cookies and website measurement

The website does not currently use advertising cookies, cross-site behavioural advertising, fingerprinting, session replay, or Google Analytics. Cloudflare may provide essential security, network, and aggregate performance measurement as part of hosting and protecting the website. Cloudflare states that its Web Analytics service does not track individual visitors across customer websites.

If we later add a technology that materially changes how visitor information is collected or requires consent, we will update this policy and provide an appropriate choice before using it where required.

Service providers and disclosures

We use service providers only as needed to operate the website and handle inquiries. These currently include Cloudflare for DNS, security, delivery, hosting, request processing, and aggregate performance measurement; Formspree for discovery-form delivery and submission handling; and Google Workspace for business email and collaboration.

These providers process information under their own infrastructure, security practices, and contractual terms. We may also disclose information when required by law, when reasonably necessary to protect people, rights, or systems, or as part of a genuine business reorganisation subject to appropriate safeguards. We do not sell or rent personal information.

International processing

Cloudflare, Formspree, Google, and their subprocessors may process information in India, the United States, and other countries where they operate. Those countries may have different data-protection laws. Where required, we rely on the provider's contractual and organisational safeguards for such processing.

Retention

We generally retain inquiry submissions and related correspondence for up to 24 months after the last substantive interaction. We may delete information sooner when it is no longer needed, and may retain limited records longer where reasonably necessary for legal, tax, security, fraud-prevention, or dispute-resolution purposes.

Formspree and Google Workspace may retain copies according to the account configuration and their service terms. Cloudflare retains request, security, and performance information according to the services and retention settings in use. When information is no longer required, we delete or anonymise it where reasonably practical.

Security

We use reasonable administrative and technical measures appropriate to the website and inquiry process, including HTTPS in transit, access controls, and service providers selected for operational security. No internet transmission or storage system can be guaranteed completely secure. If you believe information submitted through the website has been compromised, contact privacy@synapseloop.in promptly.

Your choices and rights

Subject to applicable law, you may ask whether we hold personal information about you and request access, correction, updating, deletion, withdrawal of consent, or grievance resolution. Email privacy@synapseloop.in with enough information for us to identify the relevant inquiry. We may ask for reasonable verification before acting on a request.

We will respond within the period required by applicable law. If a grievance is not resolved, you may have the right to approach the Data Protection Board of India or another competent authority, subject to the provisions in force at that time.

Children

This website is intended for business users and is not directed to children. A person under 18 should not submit personal information through the discovery form.

Changes and contact

We may update this policy when the website, service providers, processing activities, or legal requirements change. The effective and last-updated dates above identify the current version. Material changes will be presented appropriately on the website.

For privacy questions, requests, consent withdrawal, or grievances, email privacy@synapseloop.in. For general business inquiries, email hello@synapseloop.in.